Our return and exchange policy is very strict so please read carefully before moving on.
Returns
ALL MANGAS AND ACCESSORIES ARE NON-REFUNDABLE, NON-EXCHANGEABLE AND WILL NOT QUALIFY FOR A STORE CREDIT. ALL RETURNS AND EXCHANGES HAS A GRACE PERIOD OF 10 DAYS. You are welcome to return "unopened" DVDs and CDs but you will be issued either a STORE CREDIT or a EXCHANGE that is equal to or greater than the original item.
Store Credit and Exchanges are only possible if the original package IS NOT OPENED and upon our approval Also, before returning or exchanging an item YOU MUST have our authorization, which can be achieved through customer service.
Here are the steps YOU MUST complete in order to process a refund/exchange:
- Contact us at support@piganime.com
- We will email you a "Return form" which you must completely fill out and re-send. * You must COMPLETELY fill out everything for your request to be processed.
- We will resend your "Return Form" with a confirmation number on the bottom of the page.
- . Print the email that contains the confirmation number, put in your packaged and ship.
This rule applies to everyone and will be STRICTLY reinforced meaning there are NO EXCEPTIONS.
Exchanges
Exchanges are possible ONLY IF the item is defective.
If an item is returned to us but we find no detection of defect, we will ship the item back to you and you will be responsible for the shipping charges.
If the DVD is claimed defective, our team will review the DVD and if proven defective we will send you another copy of THE SAME DVD.
Note: You cannot exchange a certain title for another title because it was defective. BOTH REFUND AND EXCHANGES MUST BE NOTIFIED TO US WITHIN 10 DAYS